We ship using a local courier and we try our very best to make sure that products are packed very well.  Because the vast majority of our products are heavy - we use pallets to ship on and that tends to be a very safe way to get the products to you.  Our courier will call you first to arrange a day to deliver and will then endeavour to get the pallet to your door or at least to kerbside (vehicle permitting - we always ask for smaller vehicles to be used).

Once received you must inspect the product and only sign for it if it is in perfect condition - any damage or concern must be reported to us immediately on 07810 557695 and subsequently the delivery should not be accepted.

If you would like us to deliver to you personally and install the product then please get in touch and tell us more about the loaction - we can then work out a price and schedule for you.  contact david@distinctivegarden.co.uk